Terms & Conditions
Effective and last updated: October 4, 2026
1. Who we are
These terms apply to your use of this website and to the Ask Buddy monthly plan, provided by Ask Buddy, an independent technology consultation and guidance business based at Plot no. 42, Hari Vihar, New Delhi 110078, India. Ask Buddy is operated by ASK BUDDY. By subscribing or creating an account you agree to them. The service is for adults aged 18 and over, and is provided remotely to customers in the United States and other supported markets.
2. Independent consultation
Ask Buddy is an independent consultation and guidance service. We are not affiliated with, sponsored by, or endorsed by third-party manufacturers, software companies, retailers, or service providers unless explicitly stated. The service is advice and decision guidance given before you buy or decide.
3. What we provide
Chat-based consultation and guidance such as product selection, product comparison, pre-purchase compatibility guidance, technology planning, purchase guidance and general technology consultation. We don't sell the products we discuss. We don't provide repair, troubleshooting, software installation, malware removal, account recovery, remote technical support or manufacturer-authorized support. See the Disclaimer.
4. The monthly plan
The monthly plan is not open for sign-up yet. These terms will apply when it opens.
- Price: $49 USD per month, billed monthly in advance.
- Renewal: the plan renews automatically each month until you cancel.
- What's included: up to 60 chats per billing month. A chat is one chat session about one topic. Follow-up messages in the same chat are included and don't count as new chats. A new topic starts a new chat.
- Unused chats don't roll over to the next month. If you reach the limit, you can start new chats when your next billing month begins.
- Chats we can't take because they're outside what Ask Buddy does don't count toward your limit.
- Cancel any month: in your account or by email. You keep access until the end of the month you've paid for, and you won't be charged again.
- First-month refund: ask within 14 days of your first payment and we'll refund it in full.
- Taxes: any sales tax that applies is shown at checkout, before you pay. There are no other fees.
- Price changes: we'll email you at least 30 days before any change takes effect, so you can cancel first.
- Receipts: you receive an emailed receipt for each payment.
5. Your account
After you subscribe, we email you a link to create your account. Keep your sign-in details private and don't share your account. You're responsible for activity under it.
6. Payment
You pay by the method offered at checkout, by our payment provider. Your payment method is charged when you subscribe and then monthly on the same date until you cancel. We never ask for card details through the contact form or by email.
7. Cancellation and refunds
You can cancel any month. See the Refund & Cancellation Policy.
8. Your responsibilities
Give us accurate and complete information, and don't send passwords, payment-card numbers or other sensitive information. Our advice is based on the information you give us and what's available at the time. You decide what to buy or do, and you're responsible for those decisions.
9. Acceptable use
Use of the website and service is subject to the Acceptable Use Policy.
10. Third-party products and services
We discuss products and services made or provided by other companies. We aren't affiliated with them unless we say so explicitly. Their products, prices, availability, warranties and terms are their own responsibility, and we don't control them. We don't sell or supply them, and you're free to buy from any seller.
11. Service availability and changes
We don't promise a specific response time or hours of availability. The service or website may be unavailable from time to time. We may change or end the plan; if we end it other than because of a breach of these terms, we'll refund the unused part of your current month.
12. No guarantees; limitation of liability
We don't guarantee a particular product, purchase decision, technical outcome or business result. To the extent the law allows, the service and website are provided "as is", Ask Buddy isn't liable for indirect, incidental or consequential loss or for loss arising from your decisions, and our total liability for any claim is limited to the amount you paid us in the three months before the claim arose. Some jurisdictions don't allow certain exclusions or limits, so parts of this section may not apply to you. Nothing in these terms limits rights you have under consumer protection law that can't lawfully be limited.
13. Intellectual property
The content of this website belongs to Ask Buddy. Names and logos of other companies belong to their owners and are used only to describe products in general.
14. Applicable law and disputes
These terms are governed by applicable law, including any consumer protection laws that apply to you and can't be waived. If you have a complaint, please email support@theaskbuddy.com first so we can try to resolve it directly.
15. Changes to these terms
We may update these terms. If a change is material, we'll email subscribers before it applies. The version on this page, with the date at the top, is the current one.
16. Contact
Ask Buddy (ASK BUDDY), Plot no. 42, Hari Vihar, New Delhi 110078, India. Email: support@theaskbuddy.com.