Frequently Asked Questions

Ask Buddy is an independent technology consultation and guidance service operated from New Delhi, India. Members chat with our experts to compare products, check compatibility before buying, plan technology purchases and make informed decisions. We give advice. The decision stays with you.

Not yet. The plan is opening soon. Request early access through the contact form and we'll email you when you can subscribe. Nothing is charged until you subscribe.

$49 USD per month, billed monthly in advance, for up to 60 chats. It renews automatically until you cancel. Any sales tax that applies is shown at checkout, and there are no other fees. See Pricing.

A chat is one chat session about one topic. Follow-up messages in the same chat are included and don't count as new chats. A new topic starts a new chat. Your plan includes up to 60 chats per billing month.

No. The plan includes up to 60 chats per billing month. Follow-ups within a chat are part of that chat. Unused chats don't roll over.

You subscribe, we email you a link to create your account, and you start a chat from your account by telling us what you're deciding. You can follow up in the same chat. See How It Works.

At checkout when you subscribe, and then once a month on the same date until you cancel. Payment is handled by our payment provider, never through the contact form or by email. You get an emailed receipt for each payment.

Yes, any month. Cancel in your account or by email. You keep access until the end of the month you've paid for, and you won't be charged again.

Yes. If you ask within 14 days of your first payment, we refund it in full. Billing errors are also refunded. After the first 14 days, payments for months in which the service was available aren't refunded. See the Refund & Cancellation Policy.

No. We don't sell the products we discuss, and we aren't paid by manufacturers or retailers when you buy something.

No. Ask Buddy is independent and is not affiliated with, sponsored by, endorsed by or authorized by the manufacturers, retailers or technology companies whose products may be discussed.

No. Ask Buddy provides consultation and decision guidance rather than troubleshooting, repair, installation, account recovery, or manufacturer support.

No. Ask Buddy isn't an authorized provider for any manufacturer and doesn't act on a manufacturer's behalf. Matters such as warranty claims are handled by the manufacturer or its authorized providers.

Yes. We can provide independent printer selection and comparison guidance before you purchase: for example inkjet versus laser, running costs, and which features you'll actually use. See Product Selection.

Yes. We compare laptops and desktops against your requirements, budget and how you'll use them. See Product Comparison.

Yes, as a pre-purchase compatibility assessment. We do not provide installation or troubleshooting. See Pre-Purchase Compatibility Guidance.

No. We don't sell anything. You can buy from any seller you choose, or decide not to buy at all.

No. Guidance is based on the information available and your stated requirements. The final decision is yours.

We'll tell you in the chat. A chat we can't take because it's outside our scope doesn't count toward your monthly limit.

We reply as soon as we reasonably can, but we don't promise a specific response time.

Operated by ASK BUDDY. Ask Buddy is based at Plot no. 42, Hari Vihar, New Delhi 110078, India. We provide guidance remotely to customers in the United States and other supported markets.

Only what you send us through the contact form or by email, and basic server logs kept by our hosting provider. We run no analytics or advertising trackers. See the Privacy Policy.

Please don't send passwords, payment-card numbers, account credentials or other sensitive information, in the contact form, by email or in a chat. We never need them.