Ask Buddy

Explore topics

Each topic explains what our experts can help with and what they can't. Only topics marked Available take chats today.

Printers

Available

Understand how your printer connects, what its settings and messages mean, and what to look for in a new one.

Questions we accept

  • How Wi-Fi, USB and network printing work, and which suits you
  • What a printer setting, menu option or status message means
  • Adding a printer on Windows, macOS, iPhone, iPad or Android, explained step by step
  • Choosing or comparing printers, and ink, tank and toner costs
  • Where to find the right page in the manufacturer's own documentation

Not provided

  • Remote access to your computer or printer. Experts never ask to connect to your device.
  • Repairs, parts, warranty claims or anything that needs the printer opened up
  • Manufacturer support. We are not the manufacturer and cannot act on your manufacturer account or warranty.
  • Driver or software downloads from anywhere other than the manufacturer or your operating system

What an expert does: An expert talks you through how things work and what your options are, so you can take the next step yourself.

Limits: Some faults need the manufacturer or an authorized repair service. If that is the case, the expert will tell you so rather than keep the chat going. Never open a printer while it is plugged in.

Read the printers guides

Computers & software

Not available yet

Questions about Windows, macOS and everyday software.

Questions we accept

  • How an operating-system feature works
  • Understanding settings and options in common software
  • Choosing a computer

Not provided

  • Remote access
  • Virus or malware removal
  • Data recovery
  • Account or password recovery

What an expert does: Plain-language explanations of features and options.

Limits: Not offered yet. We will open this topic only when qualified experts are in place.

Home technology

Not available yet

Home Wi-Fi, smart-home devices, TVs and streaming.

Questions we accept

  • How home networks and smart devices work
  • Comparing devices before you buy

Not provided

  • In-home visits
  • Electrical or installation work
  • Remote access

What an expert does: How the pieces fit together and what to consider.

Limits: Not offered yet. Anything involving mains electricity needs a qualified electrician.

Buying advice & how-to

Not available yet

Choosing and comparing products, and understanding how everyday products are meant to be used.

Questions we accept

  • What to look for when choosing a product
  • Comparing specifications
  • Understanding a product manual

Not provided

  • Product sales
  • Price matching or price promises
  • Financial, legal or medical advice

What an expert does: Independent, plain-language comparisons. Ask Buddy doesn't sell products or take commissions.

Limits: Not offered yet.